Frequently Asked Questions

Do I need a reservation?

Yes.  The Grapeline offers scheduled pickups only, so reservations are required.  Please book online or contact a reservations agent at 888-8-WINERY as soon as you have determined your tour date and pick-up location.

Where do we meet the shuttle?

The Grapeline offers pickups from most local hotels, and may offer a few out-of-the-area pickups for an additional charge.  Please contact Grapeline's Central Reservations Center at 888-8-WINERY for help determining your pickup location.

How long is the Tour?

Wine Tours are all day adventures!  Morning departures are typically in the 10:00 hour, varying slightly with each hotel location.  Expect to return in the late afternoon.

What wineries do you visit?

The Grapeline works with every winery.  If there is a specific winery you'd like to visit, please request it when booking your reservation.  Your host will give you a suggested itinerary that's sure to make your day memorable.

How much wine is served during a tasting?

Most wineries serve 4 to 6 one-ounce pours of different wines you select from their menu.  After visiting a few wineries, these seemingly small tastings begin to add up, making it very important to have a designated driver.

How do gratuities work?

Customers often provide gratuities at their discretion to their host at the end of their tour as a personal "thank you" for a job well-done.  All private wine tour bookings require a 15% gratuity when you make your reservations. 

Can I buy bottles of wine at the wineries?

Yes, please do!  The Grapeline supports local wineries and encourages you to use your Grapeline Value Passports for exclusive savings on purchases.  If traveling, the winery may be able to ship your order to you.

Is there a cancellation policy?

Cancellations must be made at least 48 hours prior to the tour date.  A gift certificate for the full value will be mailed to you to be used toward any future Grapeline services or packages. Refunds are permitted, minus a 5% cancellation fee, with a minimum 48 hours notice.

The Grapeline reserves the right to charge full fare for no-shows or cancellations made within 48 hours of a scheduled tour.  Sorry!  Absolutely no refunds will be issued for cancellations on day of tour no matter how creative or legitimate your excuse.

Can I reserve a private vehicle?

Yes, with a minimum of 10 people in your group Sunday through Friday, or 12 people on Saturdays, private tours are available for rates similar to that of our public tours.  Special packages may vary per branch. 

I have more questions...

Please contact Grapeline's Central Reservations Center at 888-8-WINERY and let us know what wine region you are interested in visiting.